<p>In her weekly column for the Guardian, Anna Tims solves readers consumer problems – ranging from the devastating to the <a href="https://www.theguardian.com/money/2026/aug/17/british-gas-mistake-energy-solar-panels">ridiculous</a>. She’ll be online at 3pm to answer your questions and share her wisdom </p><p><a href="https://profile.theguardian.com/signin">Sign in or sign up</a> to post your question </p><p>Each week Anna Tims helps Guardian readers deal with consumer issues that can range fro